privacy

How does Sama Holding protect your information?

With the expanding flow of information and users’ daily use of the internet and communication devices, user privacy has become a top concern. Many of Sama International Holding’s clients are concerned about protecting their personal information, as well as the files they entrust us with for translation or editing.

We recognize the importance of this issue and attach great importance to it. Below is the privacy and confidentiality policy for users of the “Write to Me” group.

To receive services and arrangements, please provide us with information such as your name, surname, mobile phone number, and email address. In addition to your personal information, your application file will be processed for translation or editing.

Receiving your file is necessary for pricing and announcing the required project duration. First, your file must be reviewed to ensure the accuracy of the final price and requested duration.

Receiving your personal information is also used to register on the website, arrange for order submissions, send important notifications, and inform you of special events and discounts.

Your bank account information is not requested or stored in any way. All payments and transactions are conducted through the Parsian, Mellat, and Saman gateways, and the aforementioned banks guarantee the reliability of these gateways and the protection of your information.

Some of Sama’s requests are sensitive and confidential texts, and it is very important for employers and clients not to disclose them. The other portion consists of specialized articles and texts, which are the result of significant effort, time, and money invested in your research. We have chosen solutions that ensure respect for intellectual property rights, maintain security, and prevent the publication of your texts.

Although security is relatively limited, the highest levels of hardware and software security were considered in the design of the Sama Holding platform. During file processing, pricing, and order fulfillment, all files will be stored on our secure servers, protected by robust firewalls.

After the project is completed and delivered, all files will be deleted from the server, and no copies will be retained. All material and intellectual property rights to the requests will remain the property of the user.

Your personal information will also be transmitted to our website encrypted via a secure HTTPS platform and stored for future interactions.

We are legally and ethically committed to protecting your information and files. All files will be deleted from our platform and server after project submission and will not be used by translation software or machines in any way.
Your personal information will also be stored encrypted for future use only, to make it easier for you to log in to the system and submit your future requests and inquiries.
We also reject spam and will not send emails or promotional messages to our users.

The individuals who work with us have been selected after multiple evaluations and are trusted by the group. The files you submit for editing or translation will be handed over to experts and colleagues with your consent, who have completed a non-disclosure agreement. All our colleagues are required to complete and submit this agreement before commencing cooperation. (You can read the text of this agreement on this page: Non-Disclosure Agreement.)

All employees of Sama Holding Company are required to make every effort to protect the privacy and security of customer information. Confidentiality and non-disclosure of this information to others are essential conditions of our cooperation.

We will keep all your personal information securely with us, and it will not be made available to any other individuals or organizations. It is clear that legal authorities may access this information by submitting a court order.

In general, we are obligated to protect customer information, including research secrets, legal secrets, personal data, files, etc. All intellectual and material property rights in the applications we submit belong to the users and their employers.

Non-Disclosure Agreement

Non-Disclosure Agreement (NDA) to Maintain Privacy and Confidentiality Between Sama Holding Company and Its Employees

Our valued members are kindly requested to fully review and adhere to the content of the Non-Disclosure Agreement (NDA) below, as well as to read and accept the rules and regulations for cooperation with Sama Holding Company and the website’s terms and conditions, before beginning cooperation with Sama Holding Company as an employee, partner, and project promoter. These terms apply to all services we provide and have been prepared and developed in accordance with the international standard ISO 17100:2015, as well as the provisions of the E-Commerce Law of the Islamic Republic of Iran. Please read them carefully.

Articles 64, 65, and 75 of the E-Commerce Law stipulate the following:

Article 64: To protect fair and legitimate competition in electronic exchanges, obtaining commercial and economic secrets of institutions and companies, whether for oneself or disclosing them to others in the electronic environment, is a crime punishable in accordance with the provisions of this law.

Article 65: Electronic trade secrets are “message data” that includes information, formulas, patterns, software, programs, tools, methods, techniques, processes, unpublished works, business practices, transactions, techniques, plans, operations, financial information, customer lists, business plans, and the like, which have independent economic value and are not publicly available, and reasonable efforts have been made to preserve and protect them.

Article 75: Anyone who violates Article (64) of this law, as well as anyone who, in the context of electronic exchanges, obtains or discloses trade secrets to others, in violation of employment contracts that prohibit the disclosure or unauthorized access to trade secrets, for the purpose of competition, benefit, or harm to commercial, industrial, economic, or service establishments, shall be punished with imprisonment from six months to two and a half years and a fine of fifty million riyals (50,000,000). A fine of fifty million riyals (50,000,000) shall be imposed on anyone who violates Article (64) of this law, and anyone who obtains or discloses trade secrets in the course of electronic exchanges, in violation of employment contracts that prohibit the disclosure or unauthorized access to trade secrets, for the purpose of competition, benefit, or harm to commercial, industrial, economic, or service establishments.

Since the parties intend to provide each other with information in their dealings, these negotiations involve the disclosure of information about their dealings to the other party, which is private and confidential in nature. Therefore, they have entered into this agreement and are committed to complying with its provisions.

This agreement will be between the Sama Holding Company website and the employees and associates identified for each group on the website, hereinafter referred to as the “Parties to the Agreement.”

Registration and use of Sama Holding Company facilities constitute acceptance of all rules and regulations and full awareness of their terms and meanings. These rules may be amended over time, and provisions may be added or deleted. Users will be notified of such changes through information channels.

Subject of the agreement

The subject of the Agreement is the obligation to maintain all information provided by the Parties, formally or informally, in writing, orally or electronically, directly or indirectly, in documented or recorded, machine-readable or in any other form, including business information, know-how, intellectual property, rights related to projects, products, transactions, customers, pricing, strategies and activities of the Organization, as well as plans, objectives or opportunities related thereto, which are considered trade secrets and confidential and proprietary information.

Obligations of both parties

The parties agree to use the carrier’s proprietary information only for the purpose of understanding how to cooperate and implement the agreements concluded or to be concluded between the parties to this agreement.

After signing this agreement, the parties agree not to provide any third party with the confidential information received, in whole or in part, for the duration of its validity, and they agree to continue to maintain the confidentiality and protection of this information even after the termination of the joint cooperation.

The parties agree to provide access to confidential and proprietary information at their discretion only for the purpose of completing the projects. Failure to comply with this condition may result in the unilateral termination of any cooperation between the parties, and the parties are obligated to compensate for damages resulting from the termination of any cooperation between them.

The parties agree to take reasonable measures to prevent any unnecessary disclosure or unauthorized use of the information and to continue immediately upon becoming aware of it and to notify the other party thereof.

Termination of the Agreement

– Upon the request of the Disclosing Party or upon termination of this Agreement, whichever is earlier, the Parties shall cease using the Information Received and destroy all Information, including copies thereof, whether digital, non-digital, photocopied or otherwise, and notify the Disclosing Party in writing of the destruction of the Information Received, or return the Information Received to it upon its request.

Compensation

By signing this agreement, both parties agree that any damages resulting from the disclosure of confidential or proprietary information as a result of either party’s failure to fulfill its obligations under this agreement are recoverable, and they shall bear the responsibility for compensation.

If either party breaches this agreement, the breaching party must immediately notify the other party of such breach to prevent any further damages resulting from it.

In the event of a breach, either party has the right to terminate any cooperation or joint venture agreement unilaterally by written notice and to claim compensation from the other party. The compensation shall be equivalent to the value of the loss incurred based on the brand value.

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